Collaborative Communication is a process of thinking together through rich dialogue. Managing individual and organizational change demands flexible thinking processes and proactive interpersonal communication. The outcomes of employing collaborative communication include better-informed decision-making and the generation of consensus-based action plans. Collaborative Communication is comprised of a set of seven aspects and tools listed below.
Seven Aspects of Collaborative Communication
Climate Building --- Creating an environment in which there is a shared sense of safety and respect, supportive of a collaborative relationship among all participants.
Questioning --- Asking questions that help identify assumptions, clarify thoughts, and develop fair and balanced expectations.
Listening --- Skillful listening to others expressed mental models, wants, assumptions, and values.
Focusing --- Seeing and hearing what each other says and how they say it, moment to moment, individually and jointly, and attending to the evolving nature of group interactions.
Thinking --- Identifying and suspending one’s own frames, assumptions, values, and biases, in order to understand one’s own and others viewpoints and behaviors.
Acting --- Taking next steps, during a dialogue and after, based on critical reflection of one’s own and others’ thoughts, feelings, and actions.
Facilitating --- One or more persons enabling conditions that create and sustain dialogue by participants.